TRUST & ACCESS
Shopemail support
Get help with Shopemail, your email themes, or an AI connection.
Last reviewed 4 November 2026
Get in touch
Email support@shopemail.app for help with the editor, theme exports or connections to Claude and ChatGPT. Include the page you were using, what you expected to happen and the error message, if one appeared.
Email Shopemail supportHelp with an AI connection
In Shopemail, open your account menu → Connections. Choose Claude or ChatGPT and follow the setup steps. Each connection is limited to the theme you approve. You can review its access and revoke it from the same page.
Connect an AI assistantRead the Claude setup guideWhat to share with support
You can share screenshots and fictional sample data that help explain the problem. Keep passwords, sign-in codes, access tokens, private customer information and other sensitive details out of your message.